Shipping policy

Shipping

1. Execo Holdings Pty Ltd t/a basacristal has accounts with several major courier companies. We will arrange freight through these accounts for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national/international account number & contact details of your courier in the "Special Instructions / Comments" sections with your order.
2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.
3. Execo Holdings Pty Ltd does not charge handling or packing fees unless special legal or specification documents are requested.
4. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.
5. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched. Execo Holdings Pty Ltd is not responsible for customs charges and restrictions that vary from country to country and result from the importation or certain products. The purchaser remains responsible for all charges and fees incurred.
6. Please note in circumstances where the selected courier service is unavailable or experiencing delivery delays, Execo Holdings Pty Ltd may find it necessary to use an alternative courier or method of delivery to ship your order. Execo Holdings Pty Ltd will absorb any additional shipping charges in such cases.